With nearly 2 Million Items Sold on SportsBuy, Never once has a buyer paid for an item and not received that item or their money back during the Buyer Protection Guarantee period. NOT ONCE!!!
SportsBuy has a Zero Tolerance Policy when it comes to sellers who fraudulently take advantage of buyers. While other sites take a "hands off " approach, SportsBuy will not allow a seller to continue on its site once a serious dispute/problem is reported and confirmed. SportsBuy fully understands that issues with transactions can occur; however, it fully expects the seller to resolve any problems in a quick and professional manner.
SportsBuy backs up this promise by offering a "Buyer Protection Guarantee" on every purchase. Meaning the buyer gets their item as described or their money back - Guaranteed!
SportsBuy protects every purchase by having buyers pay for each item through their SportsBuy account instead of paying the seller directly. Once the buyer has paid (Credit Card, PayPal, Check/M.O) for their item, SportsBuy places the funds into the seller's pending account. If the buyer has not received the item within 7 days of receiving a shipping confirmation email from the seller, they are requested to contact the seller. If the seller does not respond, the buyer then files a dispute by clicking on the File Dispute link located on their Current Purchases page. After the buyer initiates a dispute, the funds will be immediately held from going into the seller's Cash Account. This payment system protects buyers against sellers that ship a wrong item or never ship an item at all. If this occurs, SportsBuy will put the money back into the buyers account and will either suspend or remove the seller from the site.
This Buyer Protection Guarantee has allowed buyers to purchase nearly 2 million items safely on SportsBuy. There has never once been a buyer that paid for an item and did not receive that item or their money back!!! NEVER ONCE!
Should you ever have any problems or questions regarding a listing or a seller, please contact SportsBuy Customer Care reachable by the Help Desk link at the top of every page.